Tony Dean Building Better Public Services: A Guide for Practitioners
You can find out about my recently published book here, and a few things about my background and the work I'm currently doing, It struck me some time ago that very few public servants write about public services. Students in my graduate course at the School of Public Policy and Governance at the University of Toronto said the same thing --that was the impetus for the book.
The governing idea of the book is this: If public service organizations do a small number of things really well they can develop into great organizations and accomplish great things. We should expect no less.